This policy explains how returns and refunds are handled on FLUXENZA.com.
1. Return Eligibility
Items may be eligible for return within 14 days of delivery, provided they are unused and in original condition.
2. Non-Returnable Items
Certain items such as clearance products or customized items may not be eligible for return.
3. Return Process
Customers must contact us before returning any item. Unauthorized returns may not be accepted.
4. Return Shipping
Return shipping costs are generally the responsibility of the customer unless the item is defective or incorrect.
5. Refund Processing
Once the return is received and inspected, refunds will be issued to the original payment method.
6. Refund Timeframe
Refunds are typically processed within 5–10 business days after approval.
7. Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us promptly for resolution.
8. Policy Changes
We reserve the right to update this policy at any time without prior notice.
